Enterprise Global BPO Client Success Manager

Job Locations NL-1019 GW, Amsterdam
Job ID 2021-1193
Category
Client Service/Support

Job Overview

2021harver  

Harver is the market-leading volume hiring solution designed to help innovative companies around the world to hire better, faster, and in a fundamentally fair manner. Global organizations, including McDonald’s, Booking.com, Valvoline, and Alorica use Harver to digitally transform their candidate selection process into an experience that recruiters, hiring managers, and candidates love. With offices in Amsterdam, Dallas, NYC, and London, Harver is disrupting the recruitment industry and providing companies with an intelligent way to evaluate and automate all
aspects of candidate selection, while simultaneously fighting unconscious bias in the process. 

 

If you’re passionate about working in a dynamic, fast growing company--with cutting edge technology, smart colleagues, and opportunities for development -- come grow with us!

Responsibilities and Qualifications

Applicants from all over Europe are encouraged to apply. 

 

Our Harver Global Enterprise Client Success Managers (CSMs) are “value advocates” who focus on both the successful launch of our largest, global new client engagements, as well as the coordination of activities and resources that ensure their long-term strategic success.  If you have experience working in a client success / account management capacity in the BPO space, this could be a great position for you!

 

In this role you will get to: 

  • Own all aspects of the Harver BPO client life-cycle from on-boarding thru renewal; majority of clients for this role are in the BPO space
  • Act as the “voice of the customer” to the Harver team
  • Provide expertise to clients about our products, services, and solutions
  • Share thought leadership and industry best practices with clients
  • Renew and expand client contracts
  • Identify and sell new business opportunities to clients
  • Partner with other internal teams to implement products and services that meet new and existing client goals
  • While keeping key stakeholders informed, ensure necessary resources are committed to support the delivery of client projects
  • Build and ensure strong relationships within client organizations beginning with Executives (i.e. Chief Human Resource Officer and/or Vice President of TA, HR or Talent)
  • Initiate and facilitate regular connection touch-points with clients (i.e. monthly strategic calls as well as consistent email and follow-up communications across the user base)
  • Deliver Quarterly Business Reviews to all clients to showcase value through reporting & recommendations 
  • Work in a dynamic fast-paced work environment with positive and mission-driven energy of the Harver Culture!

There is an expectation for moderate travel (about 30%) to client locations; this may shift pending COVID-19 restrictions. 

We will offer you:

  • A competitive base salary and great incentive program
  • The Harver Employee Equity Program
  • Pension program
  • Monthly commuter reimbursement program (up to 10 KM)
  • Free healthy lunch at the office
  • 24 days of PTO
  • The chance to be a part of a high-performing, highly collaborative environment full of people who love what they do and who are dedicated to success
  • A culture focused on achieving results and transparent communication
  • A solid, experienced management team invested in your development
  • An executive team dedicated to the safety and well-being of all team members

We are looking for people who have: 

  • Demonstrated successful experience in a fast-paced global work environment and proven success managing complex technology-centric customer engagements in the high-volume hiring space.  
  • Client success / account management experience working with BPO clients is greatly desired - clients for this CSM are large, global BPOs!  
  • A depth of global enterprise client relations or account management expertise that includes a track record of cultivating sales via current client interactions
  • Talent Acquisition, Learning & Development and/or Talent Management experience
  • Experience building relationships with C Suite/Executive Level contacts
  • An ability to build relationships and influence internal partners 
  • The ability to communicate complex technical concepts to clients 
  • Experience with business reporting tools and analytics
  • German language proficiency is preferred! 

pssst...you don't have to check all of the boxes to apply!

About Harver

We're an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  PM19 #LI

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